🖥️ RCS Andover Help Desk

RustDesk Remote Support Setup

Welcome!

Get started with remote support from RCS Andover Help Desk. Download the appropriate setup tool for your operating system below.

What is RustDesk?
RustDesk is a secure remote desktop application that allows our support team to assist you with your computer remotely. All connections are encrypted and you remain in full control.

📥 Download Setup Tools

⭐ RECOMMENDED: Try our new Portable version below - No installation required!
⭐

Windows (Portable)

NO INSTALL - Self-extracting, pre-configured portable app (23 MB)

Download Portable
🪟

Windows (Automatic)

Full installer - downloads and configures everything automatically

Download
🪟

Windows (Config Only)

For systems with RustDesk already installed

Download
🐧

Linux

Configuration script for Linux systems

Download
🍎

macOS

Configuration package with setup script and instructions

Download

🚀 Quick Start Guide

⭐ Portable Version (Recommended):

  1. Download RustDesk-Portable-RCS-Andover.exe
  2. Double-click to extract (no admin rights needed)
  3. Double-click Launch-RustDesk.bat from the extracted folder
  4. Share your RustDesk ID with the support technician
  5. That's it! No installation, no configuration needed!

Windows Users (Full Install):

  1. Download rustdesk-installer.ps1
  2. Right-click and select "Run with PowerShell"
  3. If prompted about execution policy, type Y and press Enter
  4. Follow the on-screen instructions
  5. Share your RustDesk ID with the support technician

Linux Users:

  1. Download rustdesk-setup-linux.sh
  2. Open a terminal in the download directory
  3. Run: bash rustdesk-setup-linux.sh
  4. Restart RustDesk
  5. Share your RustDesk ID with the support technician

macOS Users:

  1. Download RustDesk-Setup-macOS-RCS-Andover.zip
  2. Extract the ZIP file (double-click)
  3. Download RustDesk from rustdesk.com if not already installed
  4. Double-click rustdesk-setup-macos.sh or run in Terminal
  5. The script will configure RustDesk automatically
  6. Share your RustDesk ID with the support technician

🔧 Manual Configuration

If you prefer to configure RustDesk manually, use these settings:

Server: help.rcsandover.com
ID Server: help.rcsandover.com
Relay Server: help.rcsandover.com
Key:
pcY5GAVL3TkU9yXdPyH2rZ59GCk8XqRHWvnKyvZnOec=

🔒 Security & Privacy

  • Only share your RustDesk ID with authorized support personnel
  • You will always see when someone is connected
  • You can disconnect at any time
  • All connections are end-to-end encrypted
  • Your data never passes through public servers

❓ Need Help?

If you encounter any issues during setup, please contact RCS Andover Help Desk support.

© 2025 RCS Andover Help Desk | Secure Remote Support

Powered by RustDesk Self-Hosted Server